Returns & Exchanges – M & S
Cart 0

Returns & Exchanges

If you are not 100% satisfied with your item purchase, you can return your order to our warehouse for a full refund or exchange.

Returns must be unused, in the condition you received them. We want to ensure the best possible experience for our customers, and do everything we can to remove any risk of shopping online with www.mermaidsandsailors.net. This attention to customer service is why we offer our free domestic returns and exchanges.

If for any reason you're not happy with your purchase, simply send us an e-mail including your order number and our Customer Service department will email you your pre-paid domestic USPS shipping label. Upon receipt and inspection of the return, we will issue your approved refund via the original method of payment.

For all approved exchanges we process your free domestic return shipping label via a prepaid USPS label, and will re-ship your replacement free of charge.

 

Return Instructions:

To start your product return, just go to the bottom righthand corner of www.mermaidsandsailors.net website and look for the "easy product returns button".

By pressing it, you will be guided to printing your return label to be shipped back to us. After we receive the item, we will inspect and proceed to process your refund or store credit.